This is a new hotel in Singapore at the time of my booking (March 2011), there was limited review on the internet. However, I booked the hotel anyway through Agoda for a three night stay (12-15 April 2011) for USD 425 room only. I thought a new hotel can't be that bad. All of the furnitures should be new.
Arriving at the hotel, the hotel staff looked surprise to my agoda's hotel voucher. He than asked me when did I make the booking. I had to search my email, and told him that I booked on 9 Mar. He said that they were fully booked, and I was like whatttt??
They ask me to sit first in the tiny loby. After 20 minutes of waiting, I went to the reception again, and ask the progress. I had to wait another 15 minutes at the reception before the staff approach me saying the room is not available, and that they will transfer me to their sister hotel called Fragrance Selegie which is 5 minutes walking distance from Parc Sovereign, and that they will refund my first night in full.
I was so upset that I told him I would like to cancel the entire nights, get the refund and try to look some other hotels. He said it is impossible as I am paying to Agoda and not to the hotel! Arrrrrghhh..tired of standing there, I follow him to the Fragrance Selegie hotel, I got a singel room, tiny, without windows fortunately clean. The Parc Sovereign staff said that I can put my luggage at their hotel the next morning, and ensure the other two nights my room will be available.
They ask me to sit first in the tiny loby. After 20 minutes of waiting, I went to the reception again, and ask the progress. I had to wait another 15 minutes at the reception before the staff approach me saying the room is not available, and that they will transfer me to their sister hotel called Fragrance Selegie which is 5 minutes walking distance from Parc Sovereign, and that they will refund my first night in full.
I was so upset that I told him I would like to cancel the entire nights, get the refund and try to look some other hotels. He said it is impossible as I am paying to Agoda and not to the hotel! Arrrrrghhh..tired of standing there, I follow him to the Fragrance Selegie hotel, I got a singel room, tiny, without windows fortunately clean. The Parc Sovereign staff said that I can put my luggage at their hotel the next morning, and ensure the other two nights my room will be available.
So it's really annoying that the next morning, I have to pack again, checkout, put my luggage at Parc Sovereign Singapore, than go to the conference venue. When I come back, I got my room at Parc Sovereign, and they gave me the refund for my first night.
Despite that they did give me a refund I still dissappoint with the hotel, very much! That's why I wrote on the TripAdvisor hotel review, and as you may seen, I am the first reviewer of this hotel.
Now let's see the pictures of this hotel. The room is small, but ok for up to two people.
The swimming pool is nice with its playground. Its on the 4th floor.
The look from the outside is as seen in the above picture. And when we exit the hotel and turn left, we'll see this antique clock.
Basically no complaints regarding the room, the hotel surrondings, the location. It is 15 minutes walking to both Little India MRT and Bugis MRT. The nearest bus stops are Selegie Center and Bencoolen Street.
Take my advice, if you want to book this hotel, send them the hotel voucher by email, and ensure that you get your email replied. Just to avoid same thing happened.
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